Refund policy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us using the details below:

Email: Bismaadh13@gmail.com
Phone: 9853661313

Returns should be sent to the following address:

Return Address:
Ground Floor, VB-50, WZ-215/D,
Gali No. 2, Virender Nagar,
Near Virender Nagar Bus Stop,
Janakpuri, New Delhi,
West Delhi, Delhi – 110058, India

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions using the email or phone number mentioned above.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Sale items and gift cards are non-returnable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order separately for the replacement item.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, without any reason or justification.

Returned items must be in the same condition as received—unused, unworn, with tags, and in original packaging, along with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: Bismaadh13@gmail.com
Phone: 9853661313